Privacy Policy

Effective Date: 11.05.2026

This Privacy Policy explains how O Photography, Candice Ottaway (“we”, “our”, or “us”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website or engaging our photography services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business activities, including:
  • Full name
  • Email address
  • Phone number
  • Residential or postal address
  • Wedding or portrait session details
  • Emergency contact details
  • Payment and billing information
  • Photographs and video content
  • Social media handles (where voluntarily provided)
  • Communications and correspondence with us
We may also collect technical information automatically through our website, including:
  • IP address
  • Browser type and device information
  • Website usage data
  • Cookies and analytics information

2. How We Collect Personal Information
We collect personal information when you:
  • Submit an enquiry form
  • Book photography services
  • Sign contracts or questionnaires
  • Subscribe to newsletters
  • Communicate with us by email, phone, or social media
  • Access or browse our website
Where reasonable and practical, we collect information directly from you.

3. Why We Collect Personal Information
We collect and use personal information to:
  • Provide photography services
  • Communicate regarding bookings and sessions
  • Deliver photographs, albums, and galleries
  • Process invoices and payments
  • Maintain business records
  • Improve our website and customer experience
  • Send marketing communications where consent has been provided
  • Comply with legal obligations

4. Photography, Portfolio & Marketing Use
Photographs taken during sessions may be used for:
  • Portfolio display
  • Website galleries
  • Social media
  • Studio samples
  • Advertising and promotional materials
We will seek consent where required. Clients may request privacy restrictions before their session or as outlined in their photography agreement.

5. Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information to trusted third-party service providers where necessary to operate our business, including:
  • Payment processors
  • Cloud storage providers
  • Online gallery delivery services
  • Album and print suppliers
  • Website hosting providers
  • IT and marketing service providers
Some third-party providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle personal information in accordance with Australian privacy laws.

6. Website Cookies & Analytics
We use cookies to make your experience better (e.g., remembering your preferences). You can manage cookie settings in your browser, but disabling them may affect Site functionality.

7. Storage & Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
  • Password-protected systems
  • Secure cloud storage
  • Restricted access to client information
  • SSL encryption on our website
While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

8. Access & Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
Requests can be made using the contact details below.
We may require verification of identity before releasing information.

9. Marketing Communications
We may send promotional emails or updates where you have opted in or where permitted by law.
You can unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
  • Provide services
  • Maintain records
  • Meet legal, accounting, or taxation obligations
  • Resolve disputes
Photographs and galleries may be archived for backup and portfolio purposes unless otherwise agreed in writing.

11. Overseas Disclosure
Some third-party platforms we use may store data overseas, including in the United States or other jurisdictions.
By providing personal information, you acknowledge that overseas recipients may not be subject to the same privacy laws as Australia.

12. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner

13. Contact Us
O Photography
 Candice Ottaway
Canberra, ACT, Australia
[email protected]
0407134377
www.ophotography.com.au